Your Dream Smile, Guaranteed For Life.


Here at SmilesAlliance you’ll have a confident start to your invisible aligner journey, you will receive the best of care, and that’s guaranteed for life.

Our guarantee begins the minute you join SmilesAlliance, with our money-back promise, aligner touch-ups during and after treatment, and lifetime adjustments should your teeth move.
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Begin with confidence

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Aligner adjustments
during & after treatment

Our lifetime guarantee

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RECEIVE YOUR home STARTER KIT

Begin with confidence

Get off to a confident start.

We're sure you're going to love your smile journey; however, if for some reason you disapprove of your 3D smile transformation video, you can work with our dental team to adjust your results, or if you prefer, we will give a full refund. If our dental team determines that your case isn't treatable with our clear aligners, we'll refund you straight away. It's that simple; it's risk-free.
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Aligner adjustments during & after treatment

Your smile is our success.

We will check in with you throughout your treatment using the latest AI dental monitoring technology to track your progress. If there are any concerns or our dental team notice any deviations away from the plan we’ll prescribe you additional aligners free of charge. That’s our promise to you.

Guidelines to qualify for additional aligners

• Aligners have been worn for the prescribed amount of time

• Complete regular virtual Check-ins

• Approved by our dental team

• Up to date with payments
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RECEIVE YOUR Clear ALIGNERs


Our lifetime guarantee

A SmilesAlliance smile is for life.

​​Replace your retainers every six months and wear them as prescribed, this guarantees your smile for life. If there are any touch-ups required and are approved by our orthodontist, SmilesAlliance lifetime guarantee means this will be completed free of charge. That’s our promise to you.



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FAQs

Are my results guaranteed?

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Tes. You can expect the results you achieve at the end of your Smile Journey™ to reflect those you saw in your original doctor-approved treatment plan. Of course, just like any other clinical treatment, your plan may need some adjustments along the way. This is completely normal. That’s why your plan is doctor-directed, and that’s why our Lifetime Smile Guarantee™ includes aligner touch-ups, at no additional charge.

How do I return my aligners?

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Follow these steps to return your aligners:

• To ensure a full refund, make sure to return your unused aligners, in their original bags, within 30 days of receiving them.

• Please note, you are responsible for shipping costs. We recommend using a trackable carrier such as FedEx or UPS. This way, even if a shipment is lost in transit, we can process your refund.

• For address and further information, call 800-848-7566.

​How do I know if I’m eligible for an aligner touch-up?

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• Wear your aligners as prescribed throughout your smile plan, except when eating or drinking anything other than cool water.

• Register your aligners at SmileDirectClub.com/checkin.

• Respond to each regular Smile Check-in from your doctor by sending an email with the requested photos.

I missed a check-in (or forgot to register my aligners or order retainers), and I’m not sure my Lifetime Smile Guarantee is still in effect. Is there anything I can do to become eligible again?

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Things come up. We get it.
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If you are currently in treatment, you will become eligible again as long as you:
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• Check in your aligners (check your email or the app to do this)
• Complete your future Smile Check-ins (via email or our app)
• Are current on your payments
• Purchase retainers after treatment, replace them every 6 months and wear them as prescribed 
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If you just finished treatment, you can become eligible again as long as you:
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• Are current on your payments
• Replace retainers every 6 months and wear them as prescribed 
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If you’re unsure whether you’re eligible, contact us to find out.

I completed treatment over 30 days ago, why am I not eligible?

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Currently, the Lifetime Smile Guarantee™ is for new Club members, Club members currently in treatment, and Club members who have finished treatment within the past 30 days.

Support

SmilesAlliance™ Guarantee

We're sure you're going to love your smile journey, however, if, for some reason you disapprove of your 3D smile transformation video, you can work with our dental team to adjust your results, or if you prefer we will give a full refund. Also if our dental team determine that your case isn't treatable with our clear aligners we'll refund you straight away. It's that simple, it's risk-free.
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